Patient Receivables Representative - Onsite/Hybrid Work Model

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a 2020, 2021, 2022, and 2023 Top Workplace. We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Patient Receivables Representative to join our high energy team. The Patient Receivables Representative's primary responsibility is to contact patients regarding pending and past due balances on their account and help patient develop a suitable resolution.

• This is a full-time, non-exempt position.
• Once training is complete, this position will potentially be part of a hybrid remote work schedule. This position is located in Hudson, OH.
• Schedule is 8:15 am - 5:00 pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.

Key Responsibilities:

• Setting up payment plans, collecting payments, or entering accounts with collections.
• Communicate with customers and insurances, while maintaining strong relationships.
• Closely monitor accounts to provide accuracy for customers and business.
• Provide documents to customer or collections regarding balance on account.
• Researching issues, problem solving and seeing results.

Core Competencies

• Communicate and negotiate effectively with patients.
• Medical billing, accounts receivable, office work or insurance experience is helpful.
• Knowledge of accounts receivables, reconciling, or account management preferred.
• Communicate effectively with team members and Manager.
• Adapt to ever-changing environment/processes and procedures.

Education/Experience

• HS diploma or equivalent.

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit www.myehcs.com.

About GEMCORE

GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit careers at GEMCORE